Customer Service Assistant - thaiPacific Sea BPO Services, Inc.

Job Requirements:
• Must possess at least a Bachelor's/College Degree in any field.
• Must be computer literate.
• Must have excellent Thai language communication and writing skills.
• Conversational English skills is needed.
• Ability to understand and communication in other languages will be advantageous.
• At least 1 - 2 years experience in customer service in any field
• Pleasant personality and service oriented.
• Able to work shifting schedule.
• Able to handle demanding customers professionally.
• Able to handle work pressure.
Job Responsibilities:
• Handles all members' queries/complaints via Live Chat, social media and other company communication tools in the specific language market.
• Perform telemarketing or call to establish good relationship with existing and new member
• Promotes products and provide quality services to achieve market dominance;
• Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
• Monitor members reactions and competitors' activities through daily/weekly reports and submit to immediate superior.
• Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process.
Why work for PSP?
With 13 years of experience in the BPO industry in the Philippines; PSP is a pioneer in this space. It a great place to not only start your professional career, but also a place where experience matters.
PSP offers YOU an invaluable opportunity to work in a multi-national company with 500 staffs from different countries around Asia.
Benefits of being a PSP Expat Employee:
First air ticket to the Philippines reimbursed fully by the Company
FREE accommodation in Makati City with daily housemaid to clean the condo unit and wash your clothes (also includes utility bills and Wi-Fi paid for by the Company)
Daily transport to and from the office
Taxes will be absorbed by the Company
THIRTY (30) days Annual Leave
After probation increment based on performance
Bonus payout twice a year based on performance
Annual festival Celebrations and gifts
Life, Accidental and Medical Insurance Coverage
Gym Memberships after confirmation
HMO upon regularization
Medicine Reimbursement
Birthday Treat
Nationality Celebration
Interested applicants may send us a message via Skype should you have further questions: Skype ID: live:.cid.4fb86d7463b5d2b6 Skype Name: Recruitment ExpatPSP
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
No experience required for this role
Work visa can be provided for this role