CUSTOMER SERVICE ASSISTANT (metro manila)SM Development Corporation

CUSTOMER SERVICE ASSISTANT (METRO MANILA)
Job Summary
In general, the CSA will assist the Property Management Office in all customer related concerns.
Duties and Responsibilities
Answers/responds to the concerns, complaints, and inquiries of the residents, tenants, and units' owners that were received the Property Management through phone calls and emails
Respond or provide feedback to the clients within 24 hours through proper coordination with the concerned personnel and department
Assist the Property Management Office in handling customer service programs and official events of the Condominium Corporation
Ensures that the official communications or circulars are posted in time and properly to the official web page and bulletin Board of the Condo Corp
Any other task/s which may be assigned by the Property Management which are related to the foregoing scope.
Educational Requirements
Candidate must possess at least a Bachelor's/College Degree
BS Tourism or Hotel and Restaurant Management graduate an advantage
Experience Requirements
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in giving customer service or equivalent.
Must be focused, driven, team player; can work under pressure; with acceptable oral and written communication skills; with good presentation and facilitation skills; computer literate.
Good communication and interpersonal skills
Work Location
Quezon City, Manila, Pasay, Makati