Customer Service Assistant (l)Pacific Sea BPO

Why work for PSP?
With 11 years of experience in the BPO industry in the Philippines; PSP is a great place to not only start your professional career, but also a place where experience matters.
What PSP can offer YOU is an opportunity to work in a multi-national company with 450 staff from different countries around Asia.
Benefits of being a PSP Local Employee
Medical, Dental and Life Insurance coverage
TWICE a year bonus depending on performance
Exclusive increment after probation based on performance
Annual festival celebrations and gifts
Subsidized Gym Membership
FREE in company self-improvement courses
Exciting company events including our luxurious Annual Dinner and overseas Company Trip
Paid Annual Leave
Job Responsibilities
Handles all members' queries/complaints via Live Chat, social media and other company communication tools in the specific language market.
Perform telemarketing or call to establish good relationship with existing and new member
Promotes products and provide quality services to achieve market dominance;
Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
Monitor members reactions and competitors activities through daily/weekly reports and submit to immediate superior;
Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process
Job Requirements
Must possess at least a Bachelor's/College Degree in any field
Must be open to working shifts (6.00 am - 3.00 pm; 2.00 pm - 11.00 pm; 10.00 pm - 7.00 am)
Must be computer literate
Conversational English skills is needed
Ability to understand and communication in other languages will be advantageous
At least 1 - 2 years experience in customer service in any field
Pleasant personality and service oriented
Able to work shifting schedule
Able to handle demanding customers professionally
Able to handle work pressure