Customer Service agents - (morning & mid shift - hybrid set-up - eastwood site)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Job Description
The CX team is growing rapidly and thrives on making every patient feel uniquely cared for and ensuring our Doctors and fellow team can rely on us.
The primary responsibility of your role as a CX Support Specialist is communicating with patients, doctors and managing consultation flow via our software platform.
You will triage and manage customer support interactions to ensure patients are looked after, and their treatments are delivered on time. You will also be a critical point of contact for team partnered doctors and help with managing their consultation flow.
There are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.
While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.
Additional Information
Why join the team?
We've grown from 0 to 200,000 patients
We've grown from 0 to 5 brands
We've grown from 4 to 200 people
All in just 3 years!
We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!
We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded.
Qualifications
Skills and mindset
At least 2-3 years of customer service experience or equivalent (e.g. hospitality, call centre, retail, etc)
Naturally empathetic, reliable, caring, with strong problem-solving skills
Goes without saying - you're obsessive about customer experience and thrive on understanding a customers' problems and finding the best solution
Bonus points if you have
Experience in the healthcare space or allied services, or a keen interest in health & wellness
Experience using a range of tones of voice whilst interacting with a broad range of customers
Experience with customer service software
Interest in how digital businesses work and a willingness to learn
Additional Information
Work Location, Hybrid Set-up;
18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
Work Schedule (Tentative work schedule):
7am to 4pm
9am to 6pm
1pm to 10pm
With HMO and competitive salary!
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time