Customer Service agentProbe

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Overview:
This is a Buy Now Pay Later Financial company headquartered in Australia that serves customers in three key regions: Australia, North America, and the United Kingdom. It offers a digital payment platform for retail merchants, allowing customers to obtain goods and pay off the purchased goods through installments. Likened to HomeCredit in the Philippines, users can make weekly payments on items purchased until they are paid in full with no credit check required and no interest charged.
A Customer Experience Executive will receive training and is expected to have mastery and knowledge of the features, benefits, quality, and other service packages that can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries include but are not limited to account maintenance, payment schedule movement, order declines, waive/refund fees, etc.
Minimum Requirements:
High-level communication skills both oral and written
Competent in the use of MS products/ Google and call centre tools
Able to quickly build rapport and gain trust
Approachable, confident, and competent phone manner
Meticulous attention to details and understanding of the importance of getting things right the first time
A multi-tasker with experience working across multiple channels
Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it
Analytical and has a keen ability to solve problems
Maintains a high level of customer-centric attitude under pressure
Acts with urgency
Flexible with their working days and happy to be slotted into a rotating roster
Being a team player along with being able to work independently
Probe

Quezon City, Metro Manila
Permanent
Full-time