Customer Service agent - pasay (psy)1Aviation Groundhandling Services, Corp.

JOB SUMMARY
Attends to passenger needs and requirements based on company policies and procedures within the assigned area.
ROLE FUNCTIONS AND RESPONSIBILITIES
Ensure that 1Aviation's Mission and Vision are achieved.
Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
Attend pre-flight briefing conducted at least thirty (30) minutes before opening of check - in counters; Attend post flight briefing.
Observe on-time opening and closing of counters / gates as required by the Carrier.
Maintain cleanliness and orderliness of counters/gates at all times.
Attend to guest's inquiries and provide assistance and solution based on company policies and procedures.
Handle flight disruption related issues within authorized parameters and established standards. Escalate to station management issues / challenges beyond authority.
Generates ancillary reports and ensure all irregularities are recorded.
Prepare documents and endorse special handling guests to designated personnel.
Prepare Sales report and handle cash collections / sales for safekeeping and bank remittances for deposit.
Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reasons.
Perform other tasks as may be assigned by immediate superior.
QUALIFICATIONS & EXPERIENCE
Must be a graduate of 4-year course preferably in Hospitality Management/ Tourism
Must be service oriented and possess above average communication skills
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role