Customer Service Agent (Night Shift)Origo BPO
Workplace: Pampanga
Salary: ₱ 25,000.00 monthly
Work form: Full time
Posting Date: 08/11/2025
Deadline: 30/10/2020
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Description
The Customer Service Agent supports our business by corresponding with customers concerning sales and service inquiries.
This position obtains and accurately records information and data critical to facilitate effective service delivery and exceed customer expectations.
Key Responsibilities:
• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real-time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries
Skills and Qualifications:
• High school diploma or equivalent
• 2+ years' customer service experience in a fast-paced environment
• Ability to work independently
• Excellent verbal communication and customer service skills
• Ability to multi-task and prioritize with organizational and time management skills
• Previous customer service experience in a call centre, service business and/or restaurant
• Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software
Requirements
Minimum education level: Vocational
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
The Customer Service Agent supports our business by corresponding with customers concerning sales and service inquiries.
This position obtains and accurately records information and data critical to facilitate effective service delivery and exceed customer expectations.
Key Responsibilities:
• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real-time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries
Skills and Qualifications:
• High school diploma or equivalent
• 2+ years' customer service experience in a fast-paced environment
• Ability to work independently
• Excellent verbal communication and customer service skills
• Ability to multi-task and prioritize with organizational and time management skills
• Previous customer service experience in a call centre, service business and/or restaurant
• Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software
Requirements
Minimum education level: Vocational
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 25,000.00 monthly · Pampanga, Central Luzon · Today, 08:02 AM (updated)
Work type
Full Time
Work type
Full Time
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Origo BPO
About the company
Origo BPO jobs
Pampanga, Central Luzon · Today, 08:33 AM (updated)
Position Customer Service Agent (Night Shift) recruited by the company Origo BPO at Pampanga, Joboko automatically collects the salary of ₱ 25,000.00 monthly, finds more jobs on Customer Service Agent (Night Shift) or Origo BPO company in the links above