Customer Service agent - dutchEntain

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.
Key Responsibilities
Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies
Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer
Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the 'Sales through Service' mentality
Proactively escalate any issues to ensure the customer receives a resolution to their query
Specialist Skills and Experience Required
A team player with a great attitude and desire to help our customers
Contact Centre and Customer Service Experience - an advantage
Gaming and Sports product knowledge advantageous
Fluent in English - written and spoken
Ability to work flexibility over various shift patterns
Confidence to interact with customers through a variety of communication methods including voice and email with the ability to multi-task
Ready to get involved? Bring your energy to Entain and you'll be in the mix from the start. For the good of entertainment. Apply now
Additional Information
Not Specified
About The Company
We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.
Diversity and inclusion at Entain
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.
Wellbeing at Entain
We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
Entain

Manila City, Metro Manila
Permanent
Full-time