Customer Service agent (billing)Outsource Accelerator

About Us:
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world's leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses - clients - across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
About the Client:
Our client's services and consulting personnel are capable of assisting the customers with support and service needs all around the globe. Our client's extensive network of experts can provide local operational support, technical support, and a wide range of consulting services.
The Role
The main task of the Billing Analyst is to ensure the accuracy of customer invoices to maximize revenues and address/respond to all customer inquiries in a timely fashion while delivering excellent customer services to both our customers as well as other internal teams.
DUTIES AND RESPONSIBILITIES:
Maintain and update client billing information, instructions and requirements necessary in processing invoices
Identify and assist technical issues and escalating issues to management on a timely basis
Respond to inbound customer inquiries within 24 hours
Manage and research disputes and provide a resolution or escalate as needed
Review Invoices and Customer account. Work closely with cross-functional organization to resolve and support customer-‐billing issues/inquires.
Maintain remittance and keep accurate records of information within customers file inbox
COVID-19 considerations:
In the interest of everyone's health and wellbeing, we ensure compliance to the health and safety protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance between workstations are strictly implemented.
Ideal Profile
Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking or equivalent.
3-4 years work experience (Billing)
Excellent communication and written skills
Experience in providing great customer service
Experience in Netsuite, Salesforce and Box
Intermediate Excel experience a plus
Ability to manage high volume of inquires
Knowledge of basic billing protocol
Attention to detail
Time management and organizational skills
Ability to work independently and meet deadlines
What's on Offer?
Fantastic work culture
Attractive Salary & Benefits
A role that offers a breadth of learning opportunities