Customer Service advisorAllianz Partners, Health

Customer Service Advisor| Healthcare Account BENEFITS/PERKS Competitive Salary 13th and 14th month guaranteed Performance Incentive Plan / Yearly Bonus Retirement Program and Group Life Insurance Hybrid Work Set-up Be part of a pioneer team JOB DETAILS / ROLE PURPOSE Our Customer Service/Care Advisors support customers are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement. KEY RESPONSIBILITIES Key responsibilities will include, but are not limited to, the following: Responding to queries regarding coverage, claims, hospitalisation, complaints Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention KEY REQUIREMENTS Experience in a customer focused role, in an administrative capacity Previous Call Center experience is an advantage but not required Can work with minimal supervision and comfortable working with deadlines Strong Knowledge of Microsoft Office (Excel, Word) Must be willing to work in rotating shifts Fluent English and preferably a second language We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24. The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.
foundit

Manila City, Metro Manila
Permanent
Full-time