Customer relations officerTOYOTA TARLAC CITY

Description
QUALIFICATIONS:
Graduate of Any 4-year course.
Excellent Communication and customer handling skills
High customer service orientation Relevant experience in the related field is an advantage.
Ability to work well under limited supervision.
Proficient in MS Office applications (M 365, Excel, Word, Outlook, Powerpoint)
JOB SUMMARY:
Responsible for ensuring swift, sure and sincere handling of customer inquiries and concerns, providing timely feedback and proper coordination to dealers and other related departments through the Voice of the Customer, and promoting Customer Service and Complaint Handling activities.
Documentation of internal processes and SOPs.
Conduct actual day-to-day handling of customer complaints and coordinate with dealers and other departments for closure.
Review and understand existing processes to push for improvement activities within dealers and other process owners based on actual customer feedback.
Capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Taking action that is consistent with available facts, constraints, and probable consequences
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Tarlac, Central Luzon ·  Now