Customer relations officerVan Gogh Business Process Outsourcing

Duties and Responsibilities:
1) Ensure outstanding customer satisfaction by maintaining strong working relationships
2) Assist sales team in business acquisitions, planning retention and management
3) Maintain complete and accurate customer correspondence data
4) Develop and update client related reports
5) Managing client relationships to build a reputation for excellent service and generate repeat business
6) Negotiate and manage agreements through business contract process
7) Identify and develop problem solving methodologies to resolve customer issues
8) Act as point of contact for complaints and escalate issues as appropriate
9) Ensure both the company and clients adhere to contract terms
10) Study competition to find new ways to retain customers
11) Collaborate with internal teams (e.g. sales, senior management) to address customer's needs
Qualifications:
1) College graduate of Business related course
2) Minimum 2-3 years' experience in a similar role
3) Proven track record of meeting and exceeding targets
4) Excellent problem analysis and problem-solving
5) Team-leadership
6) Background in customer service
7) Persuasiveness
8) Fluency in Mandarin and English (both written and spoken) with an ability to compose grammatically correct, concise and accurate written responses
9) Excellent interpersonal skills with the ability to communicate complex issues correctly and clearly to both internal and external customers
10) Self-disciplined, diligent, proactive and detail oriented