customer relations AssociatePolytechnic University of the Philippines

Job Description
Description:
Duties and Responsibilities:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Sell products and services.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Qualifications:
Tertiary qualifications in Accounting, Commerce and/or Business Administration - Management Accounting, Financial Management, Banking & Finance
Requirements:
Skills:
Analytical, Clerical, Creative, Critical Thinking, Decision-Making, Computer/Technical Literacy, Adaptability/Flexibility