Customer relation managerSuyen Corporation

Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Marketing or equivalent.
Required skill(s): customer relationship management (crm), loyalty programs, marketing insights, Communication Skill.
At least 5 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in BGC Taguig.
Drive the strategy of the loyalty program focused on new customer acquisition, retention, improve lifetime value and customer experience.
Build a comprehensive profiled database of target contacts through data acquisition and enrichment methodologies
Increase customer engagement and conversion through test-and-learn strategies to drive brand love and trust
Develop a long-term vision & strategy of the loyalty program, including market best practices by leveraging on deep customer behavior understanding, drivers of loyalty and data
Analyze customer behavior in a way that will impact customer activity in digital channels.
Design, implement, monitor, assess pilot campaigns such as but not limited to email communication; roll them out, if successful using project management skills.
Partner with 3rd parties to develop a program enhancement roadmap (define tier rewards, earn rule and reward redemptions).
Perform ad hoc duties as required by department head or the management.
Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
Full-Time position(s) available.