customer Operations representative | onsiteDeployed Philippines, Inc.

Duties and responsibilities include:
Being the first contact for Compass Communication's customers and provide first class
support.
Answering all incoming customer queries including sales, retention, provisioning, and billing queries in a timely, professional, and efficient manner.
Logging, processing, and tracking customer requests. Technical queries may relate to modem configurations, DNS admin, VOIP, password changes, email address amendments, and all other faults
Liaise between the customer, the networks team, and sales force to resolve queries
Possible outbound calling for connections, sales, and debt collection
Coordinating the provisioning of Residential and Business services ranging between phone lines, broadband, mobiles, and power
Configuring and sending routers/mobile SIM cards
Accurately updating systems to ensure the tracking and billing of customer's accounts
Dedicating time to provisioning services when necessary or on request
Maintaining and adhering to Company Policies, Processes, and Standards
Other duties as may be assigned by the Operations Manager.
Qualifications:
Experience working on telco accounts is preferred but not required.
Must have good oral and written communication skills - basic scripts will be provided, but should at least be able to initiate good conversation.
Customer-oriented, caring, and can be patient, but tough especially when handling challenging customers.
Team player and adaptable to change/fast paced environment.
Must be willing to work onsite
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Life Insurance
Entry Level / Junior, Apprentice Customer Service BPO 1 opening Bachelor's degree graduate
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll. Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time