Customer onboarding agentSmartsourcing

Hi! We're Smartsourcing, and we're looking for a Customer Onboarding Agent who can work with us full-time and on-site!
Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu
Be a part of the Smartsourcing crew 😄!
Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on and .
Here's why we think you'd love working at Smartsourcing...
At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are not afraid to be their absolute authentic selves because we value diversity and inclusion.
We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance. Some of our company perks include
💰 Above-industry salary package
😊 Fixed weekends off
👩‍⚕️ HMO coverage for you and your dependent/s after one (1) month
😋 Free lunch every day
☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
🏋️ Subsidized gym membership at Anytime Fitness
😊 Paid leaves
And so much more!
Sidenote, we're looking for volleyball players to join our team!
As a Customer Onboarding Agent,
You will be engaging with and onboarding our client's future customers. You can expect to work within the Sales and Marketing team to support and attend to customers with their questions and concerns about our client's service.
Some of the things we'd expect you to do are to...
Demonstrate and promote our client's service and online tools over the phone and via the Intercom messaging platform.
Respond to future customer emails and live chat enquiries in a timely manner (via Intercom).
Provide superior customer communication through every interaction.
Work collaboratively with other teams in order to get the best results for our client's customers.
Provide regular updates and relevant reports to your Team Leader.
We would need you to be or have the following...
Have proven experience in customer service and/or sales roles for a corporate brand.
Be comfortable and authentic in engaging customers on the phone, with the ability to harness support comms such as email, SMS and live chat (experience with Intercom is a bonus, but not mandatory).
Know how to use data and insights to create meaningful experiences, tell customer stories and manage objections to maximise customer engagement.
Have a focus on performance, driving conversion and improving the acquisition of various customer persona types whilst maintaining customer satisfaction.
Be well-organised with attention to detail and be able to apply a methodical approach to customer communications.
Be enthusiastic, self-motivated, and have excellent internal communication and collaboration skills - we work together and succeed as a team.
Be willing to learn and grow your personal skills to advance your career in a high-growth business.
Note: This position calls for you to work from 04:00 AM - 01:00 PM.
Smartsourcing

Cebu City, Cebu
Permanent
Full-time