customer fulfillment Japanese Speaking - day shiftDencom Consultancy and Manpower Services

Description
Summary:
The role requires the individual to process customer orders for a portfolio of accounts and the
resolution of internal and external customer queries accurately and on a timely basis.
Essential Duties and Responsibilities:
 Proactive order management and anticipating and solving issues relating to customer
orders
 Liaise with customer to coordinate delivery dates based on stock availability / prioritize
destinations (during reception windows)
 Day to day liaison between Logistics Service Provider and local country (Sales, Logistics
& Finance Departments)
 Escalation of stock allocation and customer service issues to Team Leader
 Management of customer inquiry resolution through development and implementation of
action plans to eliminate the source problem
 Identifies and implements process improvements and identifies efficiencies and best
practices
 Conducts trade visits with sales representatives if required and visits local country as
representative of Shared Service Center as necessary
 Collaborates with E-commerce department to solve systems issues
 Develops and maintains customer service performance reporting systems to assist local
country in efficient management of its business
Required Skills / Experience / Competencies:
 Bachelor's Degree in Industrial Engineering, Business or equivalent.
 Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an
MNC environment.
 Very Good English and Japanese communication skills(read, write, and speak).
Job Requirements:
 Full-time employment
 Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays to Fridays)
 Overtime might be required depending on the critical deliverables
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): Japanese
Availability for travel: No
Availability for change of residence: No

₱ 80,000.00 monthly ·  Makati, National Capital Region ·  Today, 10:54 AM
Work type
Full Time