Customer experience specialistPhotobook Worldwide
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 04/01/2021
Customer Experience Specialist
Department: Customer Experience
Employment Type: Full Time
Location: The Columbia Tower, Mandaluyong
Description
We are looking for a passionate Customer Experience Specialist to help support our Philippines market.
Key Responsibilites
To support the department to handle administrative tasks raised by internal teams, external customer's requests, enquiries & complaints via email, phone, web chat, marketplaces and social media in a timely manner.
Understand customer enquiries and respond via applicable channels: email, phone, web chat, marketplaces, and social media.
Analyze, review and recommend appropriate solutions to enhance process efficiency and service standards.
Able to communicate effectively with customers in a friendly and police manner following the processes.
To ensure customer's requests are attended within the time frames to avoid any service delays.
To work in a team environment and support each other in multitasking & flexible working hours/days.
Proactive in attending to customers' needs & solving their issues.
Communicate with various departments in order to maintain goodwill and to solve customers' issues.
Skills, Knowledge & Expertise
The ideal candidate must possess at least a Diploma or Degree in any field.
Able to converse and correspond in English and Tagalog.
Minimum 1 year experience in customer service preferred.
Excellent communication skills, on the telephone or in writing.
Very patient in handling concerns from different types of customers.
Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
Good task management and cross-functional team coordination skills.
Ability to work as part of a team, to integrate with others and to show personal initiative.
Results-oriented, career-minded, hard-working, focused, and team-oriented player.
Strong analytical and problem-solving skills.
Has the initiative and the ability to offer new ideas.
Strong knowledge of customer care processes and techniques.
Dedication to providing exceptional customer service at a world class level.
Fresh graduates who want to master the art of customer experience are highly encouraged to apply.
Photobook Worldwide
Department: Customer Experience
Employment Type: Full Time
Location: The Columbia Tower, Mandaluyong
Description
We are looking for a passionate Customer Experience Specialist to help support our Philippines market.
Key Responsibilites
To support the department to handle administrative tasks raised by internal teams, external customer's requests, enquiries & complaints via email, phone, web chat, marketplaces and social media in a timely manner.
Understand customer enquiries and respond via applicable channels: email, phone, web chat, marketplaces, and social media.
Analyze, review and recommend appropriate solutions to enhance process efficiency and service standards.
Able to communicate effectively with customers in a friendly and police manner following the processes.
To ensure customer's requests are attended within the time frames to avoid any service delays.
To work in a team environment and support each other in multitasking & flexible working hours/days.
Proactive in attending to customers' needs & solving their issues.
Communicate with various departments in order to maintain goodwill and to solve customers' issues.
Skills, Knowledge & Expertise
The ideal candidate must possess at least a Diploma or Degree in any field.
Able to converse and correspond in English and Tagalog.
Minimum 1 year experience in customer service preferred.
Excellent communication skills, on the telephone or in writing.
Very patient in handling concerns from different types of customers.
Very independent and highly motivated to learn and ability to learn new concepts quickly and apply to assigned tasks and responsibilities.
Good task management and cross-functional team coordination skills.
Ability to work as part of a team, to integrate with others and to show personal initiative.
Results-oriented, career-minded, hard-working, focused, and team-oriented player.
Strong analytical and problem-solving skills.
Has the initiative and the ability to offer new ideas.
Strong knowledge of customer care processes and techniques.
Dedication to providing exceptional customer service at a world class level.
Fresh graduates who want to master the art of customer experience are highly encouraged to apply.
Photobook Worldwide
Other Info
Mandaluyong City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Photobook Worldwide
About the company
Position Customer experience specialist recruited by the company Photobook Worldwide at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Experience Specialist or Photobook Worldwide company in the links above