customer experience representative - wellness account (mixed voice & Non Voice)IBEX Global Solutions (Philippines) Inc.

Customer Experience Representative - Wellness Account (Mixed Voice & Non Voice) (For Pooling)
We are conducting an over the phone interview! What are you waiting for? Work from home opportunities are available!
JOB DESRIPTION
Provide phenomenal support by handling inbound and outbound call volume, answering emails and text messages, and responding to online chat inquiries
Book appointments and match customers with wellness practitioners
Educate new customers about the services that we offer
Help engage and maintain quality client relationships
Ensure that VIP customers receive the white glove service that surpasses their expectations
Manage VIP appointments and preferences
Accommodate client communications (calls, texts, emails)
Assist with client retention
Participate in unique, cross-departmental projects
QUALIF QUALIFICATIONS ICATIONS
Completed at least 2 years in College or a 2-year Vocational or Certificate course in any field or finished K-12 Program.
Customer Service experience in the BPO setting is an advantage but not required
Excellent customer service and administrative skills
Above average written English skills
Above average oral English skills
Technologically proficient
KNOWLEDGE, SKILLS and ABILITIES
Able to converse spontaneously and effectively to build customer confidence and rapport
Able to comprehend and follow instructions and procedures
Able to multi-task
Typing and written English proficiency
Friendly, enthusiastic and fun personality
Passionate in talking over the phone
Comfortable with a fast-paced, changing environment
Entrepreneurial mindset - willing to wear multiple hats and grow with the company
Flexibility in terms of schedule; willing to work on weekends, holidays and GY shift
Professional and amicable communication skills
Strong sense of ownership, passionate about the resolution of any difficult situation
Able to make phone calls with an upbeat and positive attitude
Able to follow-through on verbal and written agreements
Demonstrate the ability to be empathetic and positive in difficult situations
You are technically savvy, able to quickly learn and explain different product features
Experience with high end or VIP client services is preferred
Benefits:
HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
Career Development, Growth and Promotion.
Competitive Compensation Package
Recruitment Center:
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City