Customer Experience Representative - 10 job openingsShore 360

Description
Roles and Responsibilities
The essential purpose of the Customer Experience Representative is to answer and resolve customer questions, concerns, and issues of sales and customer service nature through phone calls, emails, and live chats while adhering to the Call Center and company policy and procedures.
The Customer Experience Representative is expected to take calls between 30-65 customer contacts a day when focusing on phone support and 60-90 customer contacts a day when focusing on live chat support. This role includes providing level 1 technical support on all products sold through Macsales.com.
The role also includes:
- Assisting customers calling, emailing or chatting in with support questions
- Assisting customers calling in with inbound customer service related questions or concerns about shipping, returns, or policies
- Responding to inbound emails from customers in a polite, professional manner providing answers to all questions and any additional information that the customer may find helpful
- Helping customers to find the proper equipment to meet their individual needs and sets up sales orders which includes providing assistance in selecting an appropriate carrier, confirming the accuracy of the order and processing a credit card authorization
- Creating new customers in our ERP and makes any necessary adjustments to customer accounts as needed
- Always maintaining a professional and courteous demeanour and providing the highest level support in order to resolve any difficult situation that may arise
- Working with Inside Sales Representatives, Technical Experience Representatives and other team members to provide superior service internally as well as externally
- Completing any other duties that are assigned
A Successful Candidate must have
- 40 WPM or greater required and strong data entry skills helpful
- Superior attention to detail
- Excellent communication, listening, and problem-solving skills
- Ability to independently research, troubleshoot and probe technical issues
- Ability to adapt to change and work in a fast-paced, ever-changing environment
- Ability to multitask, prioritize workload and work with a sense of urgency in order to meet the needs of business needs
- Strong team skills and the ability to work well with others
- Genuine empathy and interest in assisting others will ensure long-term stability and enjoyment
Experience Advantage
- Mac Hardware/Software experience
Perks
- Immediate start
- Competitive salary + paid benefits
- Free barista-style coffee and subsidised canteen
- Free parking and jeepney services
- Medical and dental insurance
- Great culture
Requirements
Minimum education level: Vocational
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  Today, 10:33 AM (updated)
Work type
Full Time