customer experience AssociateSanté International, Inc.

RESPONSIBILITIES AND DUTIES
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Collaborate with internal departments to optimize customer service.
Documentation on all type of concerns to record details needed for analytics.
Proactively checks all follow ups needed and prioritizes 1-2 day old concerns to provide resolution.
Takes the extra mile to engage customers to provide excellent customer service and customer experience.
Monitors end to end flow of concerns until resolved and manage customer expectations; providing accurate, valid and complete information by using the right methods / tools.
Builds sustainable relationships and trust with internal and external customers through open and interactive communication.
Performs other function as may be assigned by the immediate supervisor to manage risk factors.
QUALIFICATIONS:
Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Marketing, Advertising/Media, Mass Communications or equivalent.
At least 3 Year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
Extensive experience in gathering, analyzing and interpreting customer experience
information.
Solid knowledge of online customer engagement platforms and channels.
Proficiency in MS Office, internet, as well as CX and CRM software.
Exceptional interpersonal skills and with a customer-centered approach.
Great organizational and time management abilities.
Excellent communication, collaboration, and problem-solving skills.
Available to work on different shift schedule, as assigned.