customer experience AssociateItalic

Italic is building the next generation of digital commerce. Our mission is make living the good life accessible for all of our members. We are starting by developing a line of quality goods and selling them at prices unrivaled by the rest of the industry. Our culture is obsessed with continuous improvement and we seek to constantly improve upon our technology and product assortment to create model of retail that's better for our manufacturers and our members.
Italic is seeking an experienced customer experience associate to help us continue delivering an incredible customer and Italic Member experience as we rapidly grow our member base.
Huge plus if you have extensive experience with monitoring and rapidly handling exchanges, replacements, and returns.
Responsibilities
Serve as the Italic brand voice on the front line with all of our customers
Monitor and handle fulfillment inquiries (tracking orders, handling returns/replacements/exchanges)
Assist with creating and documenting processes for scaling our customer experience
Requirements
Strong writing skills, detail-oriented mindset paired with strong empathy
Resourcefulness, great problem-solving skills, and ability to work independently
Experience with e-commerce platforms like Shopify or BigCommerce
Experience with support tools like Kustomer, Gorgias or Zendesk
Italic is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We don't care about where you went to college, your degree, your age, or what fancy names you might have on your resume. Instead, we're looking for good people: good at work and with a good heart.
Italic

Manila City, Metro Manila
Permanent
Full-time