Customer experience analyst (disputes)Paxful
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 28/01/2021
Job Description
Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they're from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don't wear capes or masks. That's why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.
Sounds exciting, right?
Well good news, we have a spot open for a Customer Experience Analyst (Disputes) for our Manila office. A Customer Experience Analyst is responsible for monitoring user trading activity and potential fraud. Our Customer Experience Analysts are our main detectives, as they are responsible for not just giving the best service to customers, but also providing effective resolutions based on the information and data they have gathered.
What You'll Be Doing
Resolve customer disputes within service level agreements (SLA)
Investigate trading activity and take appropriate actions to keep the marketplace safe
Monitor user accounts and transactions to detect patterns and prevent fraudulent activity
Investigate cases to determine correct next actions
Escalate user feedback to appropriate teams to improve customer experience, provide solutions to existing problems
What We Are Looking For
At least one year experience as a customer service representative, moderator or disputes/fraud specialist, preferably in the finance industry or e-commerce. Or at least 1 year experience in any field that requires investigative skills
Excellent communication and problem-solving skills
Knowledge of blockchain, crypto, and P2P payments is a big plus.
A Paxful user is an even bigger plus
What Would Set You Apart
You are a high integrity, curious thinker that is passionate about delivering excellent customer experience.
You are a puzzle-loving, problem solving, detective wanna-be and thrive on investigating complex issues and can adapt swiftly to keep up with changes. You can also communicate feedback effectively in a collaborative setting
You are process oriented and a critical thinker but with an ability to think outside the box, use sound judgement to solve problems
What We Offer
Free Lunch/Snacks
HMO/Gym Benefits
Transportation/Data Allowance
JobsinForex
Paxful is the people-powered marketplace for money transfers with anyone, anywhere, at any time. Imagine a world where everyone has equal access to finance, no matter who they are, or where they're from. We're building it. Our mission is to empower the forgotten four billion unbanked, so they have control of their money in a way they've never had before. Working across three offices in different time zones, the Paxful team serves our amazing community of 3 million strong. We build for people, not profits, and consider ourselves to be everyday heroes who don't wear capes or masks. That's why we launched Built with Bitcoin, a charitable initiative that aims to build 100 schools, water facilities, and entrepreneurial incubators in emerging markets all over the world. We want to show that bitcoin can have a positive impact and make real changes in the lives of people everywhere.
Sounds exciting, right?
Well good news, we have a spot open for a Customer Experience Analyst (Disputes) for our Manila office. A Customer Experience Analyst is responsible for monitoring user trading activity and potential fraud. Our Customer Experience Analysts are our main detectives, as they are responsible for not just giving the best service to customers, but also providing effective resolutions based on the information and data they have gathered.
What You'll Be Doing
Resolve customer disputes within service level agreements (SLA)
Investigate trading activity and take appropriate actions to keep the marketplace safe
Monitor user accounts and transactions to detect patterns and prevent fraudulent activity
Investigate cases to determine correct next actions
Escalate user feedback to appropriate teams to improve customer experience, provide solutions to existing problems
What We Are Looking For
At least one year experience as a customer service representative, moderator or disputes/fraud specialist, preferably in the finance industry or e-commerce. Or at least 1 year experience in any field that requires investigative skills
Excellent communication and problem-solving skills
Knowledge of blockchain, crypto, and P2P payments is a big plus.
A Paxful user is an even bigger plus
What Would Set You Apart
You are a high integrity, curious thinker that is passionate about delivering excellent customer experience.
You are a puzzle-loving, problem solving, detective wanna-be and thrive on investigating complex issues and can adapt swiftly to keep up with changes. You can also communicate feedback effectively in a collaborative setting
You are process oriented and a critical thinker but with an ability to think outside the box, use sound judgement to solve problems
What We Offer
Free Lunch/Snacks
HMO/Gym Benefits
Transportation/Data Allowance
JobsinForex
Other Info
Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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