Customer experience agentBright League Solutions Inc.

Job Descriptions
About the Assignment:
Provide customer support to Grab customers in Philippines.
Build and maintain good relationships and community building efforts with Grab's customers
Guiding our customers in using Grab mobile application, with primary focus on ALL Grab services
Manage product and service enquiries and any customer issues arising from our customers
Possible Tasks:
Provide quality customer support (24/7) through Live Chat, Voice and Digital channels for our customers
Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face
Any possible tasks provided by the Assignment Manager related to given main tasks
Job Qualifications
Completed at least 2 yrs college education / fresh Graduate are welcome
Experience in Email and Chat will be an added advantage
Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
Creativity skills, and excellent verbal/written communication skills in both English and Filipino
Ability to communicate results to management and in a fast paced environment
Can thrive under minimal supervision
Location & Duration of the Assignment:
Willing to work within Metro Manila
Amenable to work in shifting schedule
Willing to do overtime if needed
Experience:
customer service: 1 year (Preferred)
Customer Service Representative: 1 year (Preferred)