Customer experience agent - makati (erp)Alorica

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locat GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to provide customer service support to customers - basically, everything that needs to happen over the phone starts with you! You'll be supporting the efforts of the contact center, and delivering insanely great administrative service. KEY JOB RESPONSIBILITIES Provides to customer service representatives by assisting with processes, answering questions, doing research and handling any other detailed or extensive customer issues for inbound customer calls Data entry Identifies the processes and methods that make the most effective responses for customers Accountable for meeting daily, weekly and monthly goals for current projects and responsibilities Responds to requests for assistance and/or possible processing of credit card authorizations Provides feedback reports on call issues related to downtime and/or training issues Works on special projects as requested WHY JOIN ALORICA Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at best. So what do you say Ready to take the next step JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required college degree preferred 1-2 years' previous experience in a contact center environment, preferred Customer service experience a plus Phone-related customer service a plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Knowledge of phone dialer functions and call campaigns Negotiation skills and assertiveness Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathy Flexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready Let's do this.
Monster

Makati City, Metro Manila
Permanent
Full-time