customer EngineerSenti Techlabs, Inc.

JOB DESCRIPTION
General Responsibilities
Work with the sales team to win deals
Build and present demos to the client
Demos need not be built as needed, they can be prepared already in advance and repeatedly demonstrated to different clients
Running live demos in front of the audience are favored over pre-recorded ones
Depending on the case, letting the audience test out the demo is also allowed but guidance must be provided
Answer technical questions and explain technicalities of the product or solution to non-technical stakeholders during presentations
Learn more about the customer's current process and translate pain points / objectives into technical requirements
Be a consultant to guide the customer on their current situation and how they can be helped by Senti's products or solutions
Scope the solution to address the customer requirements
Plan timelines and resources based on the gathered requirements
Design a cloud architecture diagram to turn over to the development team
Decide on the best technology / component to use for implementation
Provide different options based on cost, efficiency, or infrastructure of the client
Make cost estimates on the build based on the estimate usage / parameters of the customer
Write technical parts in RFP (Request for Proposal) / Proposal
Fill in functionalities, compliances, and cost estimates in RFI (Request for Information) or RFQ (Request for Quotation)
Create documentation for implemented POCs
Evangelize about Senti's products and previous use cases in events (e.g. webinars)
JOB QUALIFICATION
Must-have
Excellent communication skills and presentation skills
Especially explaining highly-complex systems in simple terms to non-technical audiences
Also explaining general needs from non-technical stakeholders to the Engineering team
Can act as a bridge between the client/Sales team and the Engineering team
Curiosity
Knows how to ask the right questions to dig deeper on the customer's use case
Can mentally picture the current situation of the customer
Stays updated with the newest cloud technologies
Strong problem-solving skills
Can envision an "ecosystem" of products/solutions that help alleviate customer's pains
Can identify which implementation or technologies will work best for the client and their current infrastructure, regardless of cloud platform
Comfort with external meetings
Especially the majority of a CE's day is devoted to meetings
Adaptability
Must know how to deal with changes (not only in terms of solution architecture, but also other parts of the entire project such as timelines and direction)
Technical know-how
Familiarity with designing Cloud Architecture
Familiarity with Microservices
Familiarity with cloud security concepts
Good to have
Know-how
Degree in Computer Science, Information Technology, Engineering, or related field - OR experience with sales or marketing in the Software industry (especially in Artificial Intelligence)
Familiarity with telephony concepts (e.g. VoIP)
Building demos
Familiarity with developing on Cloud services, especially Google Cloud Platform
Familiarity with communications APIs such as Twilio
Previous experience with chatbot or voicebot development and conversation design
Typical schedule of Customer Engineers
Meet with the Sales team on Mondays 9 AM
Sync-up with co-CE(s) after Sales meeting if necessary, ideally mornings
CEs are each other's accountability partner, so this is the opportunity to share what has been done, what should be done, and what is currently being done
Rants on work slumps/demotivation phases are ????
Asking for support on a task is ????
Meetings are usually from 11 AM to 12 NN and 1 PM to 5 PM
Meetings may be online or face-to-face
Free time slots are devoted to building demos/POCs, work breakdown structure (WBS/timeline), cloud cost estimates, proposals, and various documentation
Extra free time may be devoted to upskilling and attending various events
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Business Studies/Administration/Management, Computer Science/Information Technology
Specialization
IT - Software, Marketing/Business Dev, Customer Service
JOB BENEFITS
Health Card, Allowance, Flexitime, Laptop, Mobile Data Plan, Others
Customer Service - Oriented, Can speak English fluently, Artificial Intelligence, Marketing and Sales, Computer Literate