customer Data AnalystS&P Global Market Intelligence

Job Description
S&P Global Commodity Insights
TheRole: Customer Data Analyst
Platts Growth Marketing and Customer Insights team, where the Customer Insights Analyst will work, is transforming to become a single point of capture and analysis of customer, competitor, and industry data from all channels for Platts. Its main task is to systematically identify, prioritize, and communicate to the business key customer value drivers, emerging growth and CX improvement opportunities.
The Team: The Customer Experience (CX) & Insights Team is responsible for customer research and customer experience design & management. The objective of this team is to systematically identify, prioritize, and communicate key customer value drivers, emerging growth trends, and CX improvement opportunities. The team manages all customer data and voice of the customer (VOC) programs, conducts customer research, and produces business-critical, actionable insights. Team members are highly motivated experts with advanced analytical, communication, project management, and problem-solving skills.
This team is responsible for Platts Net Promoter Score, customer experience analysis - including customer journey, customer segmentation, integrated voice of the customer tools, external landscape analysis (markets & industry, competitors), global growth and strategy recommendations. Members of the team are highly motivated and competent experts with advanced analytical, communication and problem-solving skills.
The Impact: The broad scope mandates that each team member should be able to deliver quick and accurate answers to critical business questions. These are high visibility, high impact expert roles which require a high level of performance autonomy and advanced expertise in the industries and markets within which Platts operates.
Responsibilities:
Conduct quantitative and qualitative analysis of customer, competitor, and market data.
Conduct individual and team research studies.
Produce deeply nuanced and insightful reports related to critical business issues.
Build and maintain relevant databases. Work with analysts from. other divisions on data integration projects
Manage Voice of the Customer programs (NPS, transactional surveys, etc.)
Produce impactful graphs and charts.
Produce customer segmentation and lifetime value analysis.
Collaborate on data integration and analysis of all direct, indirect, and inferred customer feedback
Present insights to diverse audiences.
Work with analysts from other divisions and functions on data integration, management, and analysis projects.
Ability to conduct data transformation, interpretation and hypothesis formulation.
Maintain and develop Tableau dashboards
Develop innovative data visualization and reporting tools.
What We're Looking For:
Basic Qualifications
Bachelor's degree of any relevant discipline, like humanities or natural sciences. MA is strongly preferred.
Demonstrated ability to learn and excel at new complex tasks
Advanced Excel, SQL, Tableau, and Python skills (Required)
Advanced analytical and research skills - published research is a plus
Advanced skills in data visualization, web design, market/customer segmentation, marketing analytics, data science.
Advanced communication skills (written, oral). Good listener.
Proactivity, strong problem-solving skills, attention to detail, intellectual curiosity
Independence and can do attitude - ability to work to tight deadlines with minimal supervision
Background in industry, market or customer research, competitive analysis, commodities, customer, or user experience research, is desired but not essential
Demonstrated success in customer data analytics integration and process management.
Excellent analytical, interpersonal, presentation, and written communication skills.
Strong ability to influence partners across all organizational ranks and geographies.
Preferred Qualifications
Advanced skills in data visualization, web design, market/customer segmentation, marketing analytics, data science.
Experience with Voice of the Customer programs, Customer Data Platforms.
Strong professional network in commodities.
Experience with Qualtrics or Customer Data Platforms.
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About Company Statement:
S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.
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20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group)