Customer care representativeEnshored

DUTIES AND RESPONSIBILITIES
We are committed to our mission to empower property owners and give them control over their businesses through technology built by hoteliers for hoteliers.
Our Customer Care team plays a crucial part in this mission to provide stellar support to our customers whenever they need us.
Your mission:
Be part of an amazing team of people, working closely with your team leader and delivering the best service possible to hoteliers and property owners.
Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
Ensure clients that help them become product experts themselves.
Build robust relationships with our customers to limit the churn rate.
Ensure you handle and follow up on troubleshooting issues in the most adapted and efficient way.
Provide our customers with any advice requested, always looking to go the extra mile.
About you:
You have outstanding communication skills, both spoken and written in English.
You have a strong customer orientation and can adapt to each client to provide a personalized experience.
Empathy is one of your strongest skills; you can put yourself in the customer's shoes and actively handle their requests.
Excellent organization and coordination skills; you are a natural problem solver and are not afraid to think outside the box for solutions.
EDUCATION AND/OR EXPERIENCE
Bachelor's/College degree
At least 1 year of experience in a client-facing role (business-to-business), handling direct communications via chat, phone, and email, in the travel industry
Experience in high-level or Tier 2 ticket handling is an advantage
#enshoredjobs
Enshored

Pasig City, Metro Manila
Permanent
Full-time