About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Financial Incident Management Analyst
LOCATION: Cebu
GRADE: 7
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ( ) is headquartered in Duluth, Georgia, USA.
Position Summary:
The Financial Incident Management Analyst is responsible in monitoring the ATM fleet thru driving all actions to resolve issues that affects ATM availability. This individual acts as the 1st level of contact for customers and field support personnel for ATM related issues.
Other Key Responsibilities include:
Create action items/tickets to resolve issues and prevent re-occurrence
Follow through on open incidents until closure
Manage outage situation affecting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status from start to end
Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
Utilize support systems, tools and experience to facilitate a customer solution; utilize field experience to resolve ATM problems and avoid Field Engineer dispatch
Ensure transaction service activities are within Service Level Agreements
Works in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
Participate in special projects to continuously improve processes, tools, systems and organization
Working in an environment that involves rotation in work hours, weekend or holiday hours and/or may require extended hours as needed to accommodate customer needs
Basic Qualifications:
Associate Degree or Technical Diploma with at least 1-year experience in related field
Proficient in Windows based applications/tools
Good understanding of ATMs
Experience in troubleshooting via phone is a plus
Excellent English communication skills (verbal & written)
Keen to details & can work under pressure in flexible working hours
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Financial Incident Management Analyst
LOCATION: Cebu
GRADE: 7
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ( ) is headquartered in Duluth, Georgia, USA.
Position Summary:
The Financial Incident Management Analyst is responsible in monitoring the ATM fleet thru driving all actions to resolve issues that affects ATM availability. This individual acts as the 1st level of contact for customers and field support personnel for ATM related issues.
Other Key Responsibilities include:
Create action items/tickets to resolve issues and prevent re-occurrence
Follow through on open incidents until closure
Manage outage situation affecting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status from start to end
Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
Utilize support systems, tools and experience to facilitate a customer solution; utilize field experience to resolve ATM problems and avoid Field Engineer dispatch
Ensure transaction service activities are within Service Level Agreements
Works in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
Participate in special projects to continuously improve processes, tools, systems and organization
Working in an environment that involves rotation in work hours, weekend or holiday hours and/or may require extended hours as needed to accommodate customer needs
Basic Qualifications:
Associate Degree or Technical Diploma with at least 1-year experience in related field
Proficient in Windows based applications/tools
Good understanding of ATMs
Experience in troubleshooting via phone is a plus
Excellent English communication skills (verbal & written)
Keen to details & can work under pressure in flexible working hours
EEO Statement
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation
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Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Cebu City, Central Visayas
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