Customer care managerCartrack Technologies Phl Inc

Manage a team of customer care officers by setting service standards and ensuring KPIs are met.
Comprehensive knowledge of all area of the Business Customer Service, with Debtors and Finance awareness.
Resolve customers' enquiries or issues upon escalation from all channels and ensure proper follow-up to the final closure within the stipulated time frame.
Ensure timely and accuracy for weekly/monthly report for management review.
Demonstrate high level of leadership skills and provide necessary training and guidance to the Customer Care staff operational functions to achieve full competencies.
Diploma/Bachelor Degree in Business with outstanding academic performance
Minimum of 5 years' experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
Excellent written and verbal communication skills
Proficient in English is A Must
Good leadership and management skill with strong problem-solving competency and an out-of-box approach in providing solutions.
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Mid-Senior Level / Manager Customer Service Information Services 1 opening Bachelor's degree graduate
A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time