Customer care agent for digital commerce (head office)SM APPLIANCE (STAR APPLIANCE CENTER, INC.)

JOB DESCRIPTION The employee shall undertake the following tasks: * Operations support to meet the requirements of SM Customer Care for inbound/outbound non-voice processing of SM Malls Online and other business units like SM Cinema, SM Malls, SM JOB DESCRIPTION The employee shall undertake the following tasks: Operations support to meet the requirements of SM Customer Care for inbound/outbound non-voice processing of SM Malls Online and other business units like SM Cinema, SM Malls, SM Tickets and MOA Arena Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution To attract potential customers by answering product and service questions and suggesting information about other products and services of SM Supermalls via email channels, SMS and chat channels Opens customer accounts by recording/ updating account information like interactions and purchases Administrative tasks such as coordination with mall branches/ BUs, data entry and processing of documents related to orders/ purchases based on guidelines and policies Takes the extra mile to engage customer Open for Fresh Graduates General Education degree or equivalent Comfortable using computers, office tools/ ticketing system with good writing skills Genuinely excited to help customers patient, empathetic, and passionately communicative Experience working with customer support is an advantage
Monster

Metro Manila
Permanent
Full-time