customer assistant and Sales AssistantHR SPECTACLES

Description
Job Description
Identify customer needs, concerns, and questions
Provide accurate information and solutions to customer queries
Handle customer complaints in a patient and compassionate manner
Direct callers to appropriate teams and/or departments as needed
Generate sales leads and forward to sales reps
Return any and all mails and calls in a timely manner
Build professional relationships with customers through excellent customer service
Follow up with customers on questions and complaints
Collaborate with immediate team, as well as other teams and departments within our company, to ensure overall customer satisfaction
Meet or exceed personal and team call quotas and sales assist quotas
Follow company communication policies, procedures, and guidelines at all times
Perform every daily task with our customers' satisfaction in mind
Requirements and Qualifications:
Experienced in FMCG industry
Ability to meet and/or exceed both call and sales assist quotas
Customer assistant experience a must
Excellent interpersonal communication skills, both verbal and written
Fantastic phone skills plus active listening skills
Ability to interact and communicate with many different types of people, both externally with customers, and internally with company team members and departments
Energetic, motivated work ethic
Time management skills
Ability to organize and multitask
Friendly, compassionate personality
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Manila, National Capital Region ·  Today, 02:25 PM