customer advocacy Executive - references focusTemenos

ABOUT TEMENOS
We're passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
We are looking for someone who is excited at the prospect of joining the Customer Advocacy Team and is passionate about customers. You will support our customer reference and ambassador programs across the globe. This role has a specific focus on customer References.
You will be involved with the reference database, which is key to help sales people find references for their RFIs/RFPs and to close deals. You will be working closely with the Customer Advocacy Team as well as collaborating with internal stakeholders, including the global sales force.
KEY RESPONSIBILITIES
You will Manage the reference database, update status and customer info
You will be Working with sales and services teams, compile relevant info regarding the customers (account, products, implementation and referenceability) in Salesforce.com
You will Ensure processes for reference call are followed (feedback form and call recorded in salesforce.com)
You will Maintain customer logos decks on Seismic
You will Maintain different customer lists broken down by product or region
You will Manage reference requests for RFI and RFP
You will Manage ambassador points for TCF entry pass (annual flagship event)
SKILLS & EXPERIENCE
You should have Detailed oriented and collaborative
You should have Excellent written English, and verbal communication skills
You should have Highly motivated and results oriented with a can-do proactive attitude
You should have High energy and passion
You should have Ability to manage multiple projects with multiple stakeholders
You should have High level of personal and professional integrity
You should have Ability to work in a fast-paced environment
You should have Diplomacy, tact and multi-cultural awareness
You should have Strong MS Office skills (Outlook, Excel, Word, PowerPoint, Teams)
You should have Salesforce.com experience preferred
WHY TEMENOS
You will work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
You will experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
You will be part of a team that values integrity; we support each other and keep our promises.
You will be able to work freely, flexibly and true to your authentic self; we champion diversity.
You will be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
You will experience what we call - Temenosity!
We value applications from people from all walks of life; if you are excited to be part of our journey and want to make a real impact, we would love to hear from you.
Please make sure to read our
Temenos

Makati City, Metro Manila
Permanent
Full-time