🥥 csr with supporting Global Payments (toast&shift4)Coconut

At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins-clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:Role: Associate Customer Support RepresentativeMonthly Rate: $750Availability: Part-time 20 hours/weekTime Zone: Weekends, afternoon to evening EDTTo streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form.What to Prepare:1️⃣ English Proficiency Rating - You will need to enter your CEFR English proficiency level in the application form. If you're unsure of your rating, you can take a quick assessment here: .2️⃣ Coconut VA Profile (Resume) - Before submitting your application, please create your Coconut VA profile using this template: . ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT. Uploading a resume in a different format will result in delays, as you will be required to resubmit it using the correct template. ⚠️⚠️⚠️3️⃣ 1-Minute Introduction Video - Record a short introduction video (preferably using ) and provide the link in your application. Before you do, check out these and . Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.Application Tips - Set Yourself Up for Success!🔹 Skip the Autofill Function! Manually enter your answers in the application form. There's little to import from your resume, and your resume will be screened separately.🔹 For your Address: We only need your City/Municipality, Province, and Region-no need for full details yet!🔹 Applying for a Specific Job? Be sure to include the job code in your application.🔹 Referred by Someone? Let us know who sent you our way! Whether it's a current Coconut VA, an influencer, or a Facebook group community leader, be sure to include their name. We offer referral bonuses for both you and your referrer (terms and conditions apply).
🔹 Reapplying? Your most recent submission will replace any previous ones. No need to submit multiple times-we'll automatically consider you for any relevant openings, even if you applied for just one! If you need to update your resume or intro video, feel free to submit a new application.
🔹 Stay in the loop! Join our or for updates on open positions and job fairs.⚠️ Take a moment to review everything before hitting submit. Following these steps carefully will help avoid any delays or disqualification.RequirementsExperience Needed:Responsibilities:-Be the first point of contact for restaurant partners via phone, chat, and email.-Troubleshoot software and hardware issues (tablets, printers, network connectivity).-Help new customers get started and feel confident using our platform.-Document and escalate bugs or feature requests to engineering/product.-Maintain and improve our customer knowledge base.-Collaborate with the team to improve support processes as we grow.-Support customers outside of standard hours (restaurants don't just work9 to 5).Good to have:-Hubspot ticketing experience, SAAS industry experience, network background, experience working in a restaurant, bar, or café.Non-negotiable Requirements:- experience supporting Global Payments, Toast, and Shift4-0 to 2 years of experience in customer support, hospitality, or another customer facingrole.-Strong written and verbal communication skills.-Tech savvy and comfortable walking others through troubleshooting steps.-Patient, empathetic, and calm under pressure (especially when a restaurant is in theweeds).Industry/Tools Experience:-Hubspot-DialpadBenefitsWe're all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here's what you can look forward to as part of the Coconut Community! ✨✅ Competitive Salary - We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay - Enjoy an extra month's salary-because who doesn't love a little bonus?✅ Paid Time Off - Recharge with 12 days of PTO to use however you like-vacation, self-care, or just a break from it all!
✅ US Holidays Off - Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave - We support growing families with dedicated leave for new parents.✅ Comprehensive Healthcare - We've got you and your family covered with quality healthcare benefits.
✅ Life Insurance* - Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support - Prioritize your well-being with access to mental health consultations and wellness resources.✅ Milestone Gifts & Birthday Treats - We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences - Think island getaways, virtual town halls, and regional meetups-because work should be fun, too!✅ Stay Connected - Be part of a supportive network where you can learn, grow, and connect with amazing people.Some benefits may vary. Full details will be provided during the onboarding process.
Coconut

Philippines
Permanent
Part-time