csr - Spanish bilingual with 100k sobHRTX

The Bachelors degree
1-3 years work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
Native/Fluent Spanish Speaker
Previous benefits or insurance experience a plus
Experience with data entry, validation and manipulation (advanced Excel skills are essential)
Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the datas applicability/accuracy for the designated purpose
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning ones work and taking pride in it
Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Structured problem-solving and analytical thinking
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Strong client service orientation
Strong client relationship, interpersonal and team skills
Proficiency in English required, good written and communication skills
Able to work shift hours
HRTx

Metro Manila
Permanent
Full-time