csr - outbound AgentsTASQ Staffing Solutions

POSITION DESCRIPTION
Customer Service Representative Outbound
Reporting to: Team Manager
A SNAPSHOT OF YOUR ROLE
What your day could be like:
Contact customers to secure and document important vehicle data
Initiate and manage the coordination of scheduled appointments
Outbound calling
Handle customer information in conjunction with data privacy and compliance policies
Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses
Perform workload in accordance with daily deadlines and expectations
Use a customer-focused, needs-based review process to educate customers about their claim.
Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
Engage in active listening with callers, confirm or clarify information and manage the call according to training.
Accurately enter customer and claim information into system database.
Maintain a strong work ethic with a total commitment to success each and every day
A BIT ABOUT YOU
Has prior experience with telephone-based customer service (preferred)
Passionate about delivering excellent customer service
Has Excellent written and verbal communication skills
Speaks clearly, while being friendly and courteous
Has strong listening skills attentive to the details, asks clarifying questions and help problem solve
Proficient in computers and has strong typing skills
Experience with CRM software is an advantage
Adaptable and accountable
Remains calm under pressure and can think and react quickly, especially in times of distress for customers
Manages difficult or emotional customers in a calm, polite and professional manner
Responds to constructive feedback in a positive and professional manner
A quick learner and can apply new skills quickly
Has the ability to multi-task and prioritize tasks
Thrives in a fast-paced environment
Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet customers needs
WHAT SUCCESS LOOKS LIKE
High customer satisfaction and efficiency rating.
Excellent feedback from customers.
Achievement of KPIs.
TASQ Staffing Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time