csr | logistics | Back officeAcquire Asia Pacific Philippines, Inc

Handles all inquiries and follow-ups on Client's transportation services (e.g., Tracking on order status and returns, Appointment Scheduling, Carrier Searches and Booking) and/or warehousing services following the standards set for call management, call accuracy, call handling, and data encoding accuracy.
As a SHORE Solutions Inc. employee, you are responsible for complying and enforcing policies and procedures designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A Snapshot Of Your Role
Act as Point of Contact (POC) in case the Team Lead is on leave or in a meeting or as requested by Supervisor.
Able to conduct training of new hires upon the request of the Team Lead.
Participate and conduct interviews.
Act as a Supply Chain Coordinator II and handle Client/Customer Accounts:
Uses client's website for inquiry, tracking of shipments and update of information (e.g. pro#'s, bill of lading, order status).
Monitors/Track all daily real-time pick-ups and deliveries of assigned accounts.
Call or check order status through carrier website or of warehouse partner to track progress for a timely delivery of loads.
Scouts for rates (e.g. LTL, Volume, or TL) and refer to Supply Chain Analyst for customer approval prior to tendering loads to carrier.
Communicates with carriers and client through email, fax, telephone, chat and other real-time internet application
Coordinates and deals directly with clients on a daily basis.
Promotes client's services by elaborating on the advantages of getting the services of a 3 rd party logistics than dealing directly with a carrier.
Responsible for securing his/her PC/Workstation with a password-protected screensaver and log-off each time he/she will have his/her post unattended.
Responsible for not disclosing his/her password to others, complying to the company's security procedure, and by not disclosing confidential information.
WFH set up | Night shift
A Bit About You
Excellent in customer service.
With excellent English communication, listening, and organizational skills.
With a minimum of one year of back-end admin processing experience.
With a knack for multi-tasking.
Able to solve problems and work under minimal supervision.
Adept in learning new workflows and tasks.
What Success Looks Like
High customer satisfaction.
Excellent feedback from customers.
Achievement of KPIs.
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Graduated from high school
Acquire Business Process Outsourcing operates five reputable and well-established contact centers located in the Philippines and Australia, employing over 8,000 full time staff. The company is a trusted business process outsourcer across a wide range of industries including telecommunications, banking financial services, insurance, media and retail.Acquire's services include customer support, sales, technical support, retention campaigns, network operations, back-office functions, software development, and marketing services which it provides to a range of private and publically listed companies around the world. The company operates under strict compliance guidelines to ensure our clients' brands are protected and their customers and highly satisfied.Acquire is an organization with possibilities to take your career to the next level. We look for strong candidates who will add value to our organization and at the same time continually grown and improve their skills.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time