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csr | life Insurance account | onsite | bgc, taguig cityEastvantage Business Solutions Inc.

Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 23/09/2022
Deadline: 23/10/2022
Interact with customers and immediately get the context of the concern and/or request
Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing, and social media) and be the single point of contact for all enquiries
Research all the possible ways to provide solutions and quickly come up with a solution
Cases that are highly technical or requires decision making, the representative should be able to escalate to the appropriate teams and ensure resolution of the case
Performed administrative tasks, such as maintaining records and handling any changes in the policy
Ensures all compliance requirements are satisfied
Meet and maintain daily and monthly service level standards
Skills Required
Effective communication skills that creates emotional connection with the customer
Strong customer service abilities
Ability to provide a proactive support
High analytical skills
High attention to detail
Ability to multi-task, prioritize, and manage time effectively
Position requirements:
Qualifications
Bachelor's degree or College undergraduates
2+ years experience in the insurance industry and customer support experience
Familiar with Omnichannel CRM systems and practices
Knowledge of insurance investment business as a asset
Proficient in MS Office Applications (Word, PowerPoint, and Excel)
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 5 openings Bachelor's degree graduate
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.Share the passionSerious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work-Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.Why join us?Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.BenefitsWe offer challenging roles in a fast-growing international teamWork-life balance environmentWe have a no-nonsense culture and direct interaction with our clientsPrime office located in Fort Bonifacio Global City, Taguig and Ortigas CenterWhat are we good at? Work hard and play hard!We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Other Info

Makati City, Metro Manila
Permanent
Full-time

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Eastvantage Business Solutions Inc.

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Position csr | life Insurance account | onsite | bgc, taguig city recruited by the company Eastvantage Business Solutions Inc. at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on CSR | Life Insurance Account | Onsite | BGC, Taguig City or Eastvantage Business Solutions Inc. company in the links above

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