INTERACTECH SOLUTION INC.
Is currently looking for:
CSR - JAPANESE (non-voice account)
JOB SUMMARY:
Support customers by providing helpful information, answering questions and responding to complaints. Ensure that customers are satisfied with services and features.
TASK/RESPONSIBILITIES:
Deliver high level of customer service to customers regarding their queries
Maintain customer focus and respond to customer queries in accordance to company guidelines
Monitor client's account
Support and guide customer with all requests
Keep updated with new information and/or policies
Collaborate with Payment and Fraud team in customer queries regarding their accounts, withdrawals, etc.
Handle customer queries through Live Chat and Email; Account queries, Bonus inquires, Complaints, Technical support and or various troubleshooting needs.
Assist customers encountering issues with processing payments and KYC.
Communicate with colleague to ensure proper endorsement of pending deliverable.
Investigate and resolve issues related to client's transaction.
Update customer account/details with necessary information when needed.
Other relevant task assigned by Immediate Supervisor/Manager
JOB SPECIFICATION:
Must be able to communicate effectively, verbal and written, in both English and Japanese (Hiragana, Katakana and Kanji)
Flexibility to work changing shift patterns, including evenings and weekends
Proficiency with Microsoft Office applications, particularly Excel
N4 Japanese Language proficiency requirement
Organize, efficient and looking to succeed within a results-driven team
Meticulous, takes initiative and possesses good analytical skills
BENEFITS:
Meal Allowance
HMO w/ 2 Dependents
Perfect Attendance Incentive
Is currently looking for:
CSR - JAPANESE (non-voice account)
JOB SUMMARY:
Support customers by providing helpful information, answering questions and responding to complaints. Ensure that customers are satisfied with services and features.
TASK/RESPONSIBILITIES:
Deliver high level of customer service to customers regarding their queries
Maintain customer focus and respond to customer queries in accordance to company guidelines
Monitor client's account
Support and guide customer with all requests
Keep updated with new information and/or policies
Collaborate with Payment and Fraud team in customer queries regarding their accounts, withdrawals, etc.
Handle customer queries through Live Chat and Email; Account queries, Bonus inquires, Complaints, Technical support and or various troubleshooting needs.
Assist customers encountering issues with processing payments and KYC.
Communicate with colleague to ensure proper endorsement of pending deliverable.
Investigate and resolve issues related to client's transaction.
Update customer account/details with necessary information when needed.
Other relevant task assigned by Immediate Supervisor/Manager
JOB SPECIFICATION:
Must be able to communicate effectively, verbal and written, in both English and Japanese (Hiragana, Katakana and Kanji)
Flexibility to work changing shift patterns, including evenings and weekends
Proficiency with Microsoft Office applications, particularly Excel
N4 Japanese Language proficiency requirement
Organize, efficient and looking to succeed within a results-driven team
Meticulous, takes initiative and possesses good analytical skills
BENEFITS:
Meal Allowance
HMO w/ 2 Dependents
Perfect Attendance Incentive
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Interactech Solution Inc.
About the company
Backoffice Support (Non-Voice) for Davao Site | 30K Salary Package + 10K Signing Bonus!
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Davao₱30,000 per month
Position csr - Japanese (non-voice) recruited by the company Interactech Solution Inc. at Cebu, Leyte, Cebu, Joboko automatically collects the salary of , finds more jobs on CSR - Japanese (Non-voice) or Interactech Solution Inc. company in the links above
About the company