csr - Financial account (davao on-site)OfficePartners 360, Inc.

CREDIT AND ACCOUNTS PAYABLE REPRESENTATIVE
 
Roles and Responsibilities
Acting as customers', service providers' and third-party providers' primary point of contact through phone, email, or live chat interactions
Ensure supplier payment terms are correct, as well as the payee name, remittance address, and that all additional data are entered into the system properly.
Utilize various client-based tools and applications for customer management and servicing.
Obtain missing invoices or credit memos, and track invoices and shipping receipts until the order is received complete and invoice is fully processed.
Ensure supplier payment terms are correct, as well as the payee name, remittance address, and that all additional data are entered into the system properly. Attempt to convert suppliers to credit card or discount pay where applicable
Acquire knowledge of product lines and may deal directly with service centers responsible for handling the equipment, parts, or repairs for medical office practices.
Keep supervisor or manager informed of any conflicts or issues
Validate that all hard-copy invoices or manual transactions are scanned for future viewing and reference
Skills and Qualifications
At least 2 years of customer service account-related BPO experience is preferable.
Knowledge in general accounting, intercompany accounting, accounts payable, audit, or payroll, with experience in handling supplier calls and emails is preferred.
At least College Level
Excellent English writing and communication skills
Working knowledge on computers
Familiar with Microsoft Office applications (Word, Excel, Powerpoint, etc.)
Good customer service, multi-tasking and problem-solving skills
Good attention to detail
Good analytical and problem-solving skills
Ability to work with less supervision.
Ability to work in a team environment
Willing to work in shifting schedules
Willing to render overtime if needed.
Willing to work in-center.