cruise boh AgentProbe

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
MINIMUM REQUIREMENTS:
Agents are expected to be willing to report onsite and be amenable to do graveyard shift, including weekend shift as this is a US account.
Service driven individual with proven work experience in customer service environment
Providing positive customer experience as well as effective verbal and written communication skill, including effective email writing
Able to work autonomously but able to recognize when additional support is needed on handling customer interactions and transactions
Able to navigate multiple systems
Attention to detail
Must be willing to be on mostly US hours and shifting hours
Intensely immersed in navigating different systems and knowledgebase
Experience with call center environment in handling customer voice interactions (preferred)
PREFERRED REQUIREMENTS:
Strong customer service orientation
Well versed in North American accent
Phone speaking neutral accent is preferred
Experience in case management / account management (preferred not required)
Experience in roles within Travel / hospitality industry (preferred, not required)
DOS Based Application exposure (preferred, not required
Probe

Quezon City, Metro Manila
Permanent
Full-time