crm training and Quality AnalystiCrescere

Description
What you'll be doing:
Help in the development and maintenance of a number of CRM processes and management procedures
Work with existing process owners to deploy and provide sign off for new approaches
Follow-up on issues proactively to provide timely updates and resolutions to key stakeholders
Coordinate and communicate with impacted stakeholders as needed
Help deliver training programme across the team in the Manila Office
Works closely with Subject Matter Experts to understand and assess specific training needs
Communicates training needs to training management
Delivers initial and ongoing training for new hires
Prepares training metrics for Management Review
Work to develop reports, based on needs of end users and management, to enable efficient real time reporting.
What we'd like to see from you:
Professional with a minimum of 3 years of experience in a similar role or in a Supervisory capacity
Must have proficient computer skills in Microsoft Word, Excel and Outlook
Demonstrated ability to interact effectively with company stakeholders at all organizational levels
Proficiency in both written and verbal communication and presentations
Energetic, self-motivated, organized individual who is accustomed to working in a deadline-focused entrepreneurial environment
Hands on capabilities
Sharp analytical mind
Highly organized, meticulous and process driven
Experience, interest and aptitude in technology
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Knowledge: Microsoft Access
Availability for travel: Yes
Availability for change of residence: Yes

Taguig, National Capital Region ·  Today, 10:50 AM
Work type
Full Time