crm delivery lead: ( Assistant Manager level)WeLink Management Consultancy Services

Description
Duties and Responsibilities
 Lead the CRM Centre of Excellence to ensure successful execution of company's CRM strategy
 Responsible for meeting the needs of at least 10 professionals that have responsibility for CRM executions, operations, training QA and compliance
 Take responsibility for and own the outputs that came from the wider team
 Work with senior managements to optimize and improve the way that the Centre of Excellence functions
 Ensure the processes and procedures are strictly adhered to and trouble shoot issues if and when they arise
 Align with the Marketing and Commercial teams to help them achieve their KPIs.
 Build and enable an optimization culture to ensure that there is a continuous improvement in all CRM activities
 Contribute to the budgetary and planning session to ensure the resources are available to delivery on stated goals.
Qualifications
 At least 5 years' experience and gaming/sportsbook CRM delivery
 At least 5 years' leadership experience
 Laser sharp focus what is important to customers and aligning activities to deliver on this focus
 Very focused and assertive - knows how distinguish and priorities between important and less important tasks
 Can make things happen- takes responsibility and accountability
 Experience, interest and aptitude in technology, gaming and sports betting
 Excellent communication, managerial and interpersonal skills
 Highly organized and process driven
 Excellent command of the English language, writing and speaking
 Great attention to detail and tone of voice
 Amenable to work on shifting, holidays and on-site
(Please send your CV to ****@welinkmcs.com)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: No
Availability for change of residence: No

Makati, National Capital Region ·  Today, 09:48 AM
Work type
Full Time