Critical Hiring for PHRN/USRN Licensed Candidates to handle our CSR Account - Work in AlabangNeksJob Philippines

Description
Job Description
Position Summary
· Responsible for delivering outstanding customer service
· Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Roles & Responsibilities
* Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
* Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
* Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
* Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
* Performs other duties as assigned.
Education & Experience
* Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
* Must possess a good command of the English language, including excellent enunciation and grammar
* Ability to retain detailed important information and/or instruction
* Ability to solve complex problems in a Customer Service oriented environment
* Ability to comprehend, capture and interpret basic customer information
* Ability to exercise emotional sensitivity to customer needs and challenges
* Professional attitude, enthusiastic and reliable.
* Sound knowledge of telephone etiquette
Working Details
* Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

₱ 35,000.00 monthly ·  Muntinlupa, National Capital Region ·  18 September (updated)
Work type
Full Time