cpq AdministratorZendesk

Job Description
We are looking for a person, who thrives in a multi-project, fast paced and fun environment. To succeed as part of this team, you should be a talented and experienced business systems analyst with a strong background in implementing CPQ and finance SaaS applications. As a CPQ Business Systems Analyst you will have a variety of responsibilities, including taking new strategic Zendesk products to market and managing our master SKU catalog/pricebook.
What you get to do every day:
Partner closely with the Revenue and Product organizations to transform business needs into high quality and scalable systems to foster Zendesk's dynamic growth.
Manage CPQ system impact of new product initiatives from the design to implementation and post-deploy support, which includes new product SKU introduction, pricing and packaging implementation, migration of existing customers into new subscription plans, etc.
Expect to get your hands into the details - this role will be working directly with users to gather requirements, implement, test and deploy new features on a regular basis.
Quickly learn new technologies, think out-of-the-box to find creative solutions, and communicate with both technical and non-technical audiences.
Work in our best-of-breed finance applications infrastructure, including Salesforce, Zuora and other market leading SaaS application providers.
What you bring to the role:
Proven track record of having implemented, enhanced and supported enterprise class systems - which includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support.
Strong knowledge of overall finance and operational business processes, with in-depth knowledge of Quote-to-Cash processes preferred.
Solid understanding of IT processes, including SDLC and change management.
Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement.
High level of intellectual curiosity to understand the current state, identify issues and provide solutions, while advising on potential positive and negative implications of decisions.
Experience with Salesforce CPQ required.
Experience with agile scrum methodologies and working collaboratively with a scrum team preferred.
BS/BA or equivalent work experience.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
U.S. Applicants Only: Consistent with Zendesk's emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person's disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
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Zendesk

Manila City, Metro Manila
Permanent
Full-time