CourierDHL

Overall Role Purpose:Performs the procedures for providing a consistent approach to handle un-cleared and undeliverable shipments. Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.Key activities:Customer (External)
Attend to customer need at all times in a professional, friendly and courteous manner.
Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.
Provide timely customer feedback to Team Leaders and Supervisor
Follow up on all customer enquires
Direct Customer to the right DHL department when further information are required
Customer (Internal)
Reporting to Operations Centre Supervisor
Inform Supervisors and Team Leaders on all service related issues
Be accountable and honest and meet performance expectation
To provide suggestion to improve operation efficiencies or business need
To be able to meet special delivery or PU expectation
To be able to participate in shipment sorting and unloading
Carry out any task that is required by his or her superiors from time to time.
External
To be able to work with contractors to ensure that shipments beyond a courier's capability are attend to on a urgent basis
To alert Team Leaders/Despatch Officers in advance when contractor help is required
To be able to separate shipment belonging to contactor early
Internal (Customer Services Team/Dispatch Team)
To meet the expectation of delivery and PU as per service memo by CS
To provide quality feedback to customer service on service incidents when need arises
To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need
Internal Sales Team
To be able to provide good sales lead to sales team
To build good rapport with sales team and customer for continuous business
To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.
Process (Shipment delivery and collection)
Deliver without delay all inbound shipments
Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay
Electronically Record via a scanner (or manually if required) all shipment process activities
Ensure all cash transactions resulting from the delivery or collection of shipments
Ensure the maintenance of allocated vehicle
Perform duties professionally and courteously in line with Company image with respect to all road users
Ensure the security and integrity of all shipments whilst in his/her care
​What we Need?
Strong analytical and planning skills;
Good communication and Good Customer Service Management Skills
Excellent problem-solving skills; Time Management Skills
At least 2 years in College
With a Valid Drivers License (Professional)
Ability to handle various delivery vehicles
Knowledgeable in Traffic Laws
Join the World's Most International Company!Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.Join the DHL Express Family: Where Diversity Thrives!At DHL Express, we don't just talk the talk-we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges-because diversity fuels innovation and drives success!
Retirement Benefit Plans
Gym Membership
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Supply Chain Logistics / Procurement 4 openings Completed associate's degreeOur culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What's more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.WE DELIVER THE DIFFERENCEPurpose and innovation are at the heart of our business. We are fully aware that it's our job to help you make a difference in somebody's life. Not just the lives of our customers and colleagues, but to communities around the world too. We're delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. WE CAREAnd that means everyone - in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging. We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.WE GROW TOGETHERWe never forget it's our people who make us who we are. That's why career development, where everyone can shine, matters to us. We provide a secure employment environment - giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time