CourierDHL

Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
OVERALL ROLE PURPOSE:
Sort, deliver and pick up shipments for a specific courier route, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the general public
YOUR TASKS:
Attend to customer need at all times in a professional, friendly and courteous manner.
Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.
Provide timely customer feedback to Team Leaders and Supervisor.
Follow up on all customer enquires.
Direct Customer to the right DHL department when further information are required.
Inform Supervisors and Team Leaders on all service related issues.
Be accountable and honest and meet performance expectation.
To provide suggestion to improve operation efficiencies or business need.
To be able to meet special delivery or PU expectation.
To be able to participate in shipment sorting and unloading.
Carry out any task that is required by his or her superiors from time to time.
To be able to work with contractors to ensure that shipments beyond a courier's capability are attend to on a urgent basis.
To alert Team Leaders/Despatch Officers in advance when contractor help is required.
To be able to separate shipment belonging to contactor early.
To meet the expectation of delivery and PU as per service memo by CS.
To provide quality feedback to customer service on service incidents when need arises.
To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need.
To be able to provide good sales lead to sales team.
To build good rapport with sales team and customer for continuous business.
To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.
YOUR PROFILE:
Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
Analyzes and resolves complex cross-functional issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Class 3 Driving License.
More than 1 year of Driving Experience
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programs.
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!