corporate Trainer - philippinesFROSCH TRAVEL

FROSCH has a terrific opportunity for an experienced agent with training/development background to join our Training Team. If you are someone who thrives in managing, developing, and coordinating training programs, then we want to hear from you!
As a trainer, you will be responsible for getting all new hires scheduled for their training courses, facilitating the training program and working with the internal departments on establishing training needs. We believe that onboarding and training sets the whole tone for the candidate's success in their career. It is very important that the new hire has a smooth onboarding and proper training in order to flourish in the role they are being placed in.
Job Details:
Coordinate scheduled learning and development courses, advertise, and manage responses
Facilitate the new agent training program and co-ordinate attendance to ensure that new hires become familiar with the company's culture, policy, and procedures
Collaborate with internal departments and vendors to establish training needs and design/develop training
Deliver internal training courses relating to business travel, soft skills, and travel related systems and products
Use professional and personal examples to reinforce the skills and knowledge being taught
Keep abreast of developments in the company and in areas of expertise, and update training materials accordingly
Relate to trainee and learning objective(s) to ensure that the most suitable delivery method is used for training
Maintains and expands knowledge of FROSCH and industry tools, systems, processes and procedures and can effectively facilitate courses on these topics
Administer the LMS (Knowledge Hub) and ensure all course attendance lists and employee training records are updated in a timely manner
Liaise with all areas of the business to ensure learning and development needs for employees are identified
Create and publish materials to support learning and provide on-going job support
Gathers feedback and suggestions to incorporate into training material
Assess current performance gaps and can identify the correct learning solutions
Review learning programs and identify opportunities for improved results
Tie the learning objectives to measurable business results
Identify training requirements and translate them into training packages
Embody FROSCH core values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
Requirements
Must be able to travel on an as needed basis, 40-70% annually
Impeccable interpersonal skills and competence in training delivery
Can facilitate a variety of subjects including soft skills and technical skills
Ability to demonstrate adaptability and flexibility
Strong computer and administrative skills including proficiency in Microsoft Office, TEAMS, and Adobe
Must be a team player and highly organized
Must be able to work independently and with minimal supervision
Clear and effective written and verbal communication skills
Previous ClientBase experience is a plus
GDS experience with Sabre is required, knowledge of both Sabre and Apollo preferred
Experience in training development and delivery (preferably in the Business Travel industry preferred
Knowledge of FROSCH policies and procedures highly preferred
Benefits
What FROSCH Offers You:
Opportunity to make a difference in a growing global company
Strong collaborative environment
Employee Recognition Program
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected.
Position Description Disclaimer
This document is representative of the qualifications, competencies, activities, and responsibilities an employee may encounter within the position; it is not exhaustive. FROSCH/FT Travel Management, LLC retains the right to change or assign other duties, responsibilities, and activities at any time with or without notice.
Equal Employment Opportunity Policy Statement
FROSCH/FT Travel Management, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH/FT Travel Management, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FROSCH Travel

Makati City, Metro Manila
Permanent
Full-time