COORDINATOR, workforce managementQualfon

Job Summary
This position is responsible for coordinating Workforce functions which includes management of workforce personnel, headcount, forecasting, reporting, capacity planning and strategic planning for workforce process improvements. The Workforce Coordinator is responsible for a team composed on Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts. The Workforce Coordinator reports to and works in collaboration with the Workforce Manager in ensuring that the client and internal workforce requirements and deliverables are met.
Responsibilities
1. Team Coordination
Coordinates that all RTA (Real-Time Analyst) deliverables are accurate and sent timely
Provides support to the team and reinforces RTA related directives down to Operations Management
Assist in conducting regular performance evaluations with the team.
2. Strategic Planning
Assist Workforce Manager in strategic planning and achievement of business unit goals by developing strategies, initiatives, and solutions to improve productivity and respond to complex workforce management issues, trends, and opportunities
Assist Workforce Manager in identifying risks and issues, provide options and practical advice to management and stakeholders on any workforce management matters
3. Reports
Create and develop reports to be used in making critical decisions
Present data analysis and recommendations
Deliver required reports timely and accurately
Design templates for workforce management use
4. Meetings / Collaboration
Attend meetings/conferences with the client as needed
Meet/Collaborate with Ops leaders and share relevant information related to workforce management
5. Learning & Development / Continuous Improvement
Attend training incumbent to the job and skill enhancement
Look for learning opportunities that will increase the productivity and efficiency of the team
Facilitates regular mentoring sessions to direct reports
Explore tools/systems / software to enhance internal/external processes of the organization.
Area of expertise (Skills)
Completed Bachelor degree in Management or Computer-related course
Must have knowledge of database management and spreadsheet software as well as MS Office applications (MS Access, Excel, MS Project, Powerpoint)
Must have 2 - 4 years experience in the Workforce field
Completed Supervisor certification and Six-sigma certified
Other Skills and Experiences (Min)
Must have Supervisory Experience and Deeper Knowledge in the reports and analysis.
Education
Bachelor Degree
Qualfon

Manila City, Metro Manila
Permanent
Full-time