Conversational UI DesignerTTEC

The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
What we are looking for:
We are looking for an innovative and creative Conversational UI Dialogue Designer to assist in the build-out of Intelligent Virtual Assistants (IVA) - aka chatbots leveraging Artificial Intelligence (AI).. As a Dialogue Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a 'human' AI experience. By partnering with our Knowledge Engineers, you will leverage your extensive creative writing background to script and structure responses that are free flowing and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you'll help decide the most appropriate next action and language necessary to produce an exceptional customer interaction- all while developing an AI personality that is engaging and memorable!
What you'll be doing:
Author all IVA responses using process established by the Knowledge Engineering team
Story board the customer journey and process flow to ensure that knowledge and responses are delivered in a meaningful and natural format
Applying creativity to ensure the IVA responds in a fashion that aligns with the intended persona
Help 'train' the IVA to deliver meaningful and accurate responses. Make edits to content as required
Partner with Knowledge Engineers to shape and structure the data in a way that will address the questions and problems presented to the IVA with accuracy and efficiency
Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds customer expectations
What skills you'll need:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Experience with speech recognition and CLP/NLU/NLG systems a plus
Experience or knowledge of artificial intelligence, speech recognition
5+ Years in a creative writing and/or linguistics role
technologies, or machine learning
Strong creative writing skills
Excellent communication skills
Experience in working with cross-functional teams
Minimum Bachelor's level degree in Linguistics or related field required; Master's degree preferred
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Consulting team is on a mission to help our clients realize the amazing opportunities available to them, by driving new thinking and transforming the way they create exceptional experiences for their employees and customers. We provide end-to-end advisory and execution services, giving leaders the confidence and tools to re-think how to compete with a combination of our logic, intellect and ability to make sense of the data with our creativity and experience.
TTEC

Mandaluyong City, Metro Manila
Permanent
Full-time